Shopware Support and Maintenance for UK Merchants
Updates, monitoring and ongoing development for Shopware 6 shops in the UK, even if another agency built your shop.
Or call us directly: +49 421 438 1919-0
The Maintenance Contract
A shop isn’t finished at launch. Shopware updates, security vulnerabilities in plugins and new requirements keep coming.
Updates
Security and version updates for Shopware and plugins, tested on a staging environment first.
Monitoring
Uptime and error monitoring, so issues are caught before your customers report them.
Guaranteed Response Times
Response times are set out in the maintenance contract.
Hours Allowance
A fixed allowance for ongoing development, small changes and new features.
Hosting in Germany (EU)
On request, managed hosting on servers in Germany, including a staging environment. The UK has adequacy arrangements for transfers of personal data to the EU, so hosting in Germany fits with UK GDPR. Learn what matters when choosing hosting in our article on Shopware hosting.
From Go-Live to Version Upgrade
After Go-Live
For new projects, go-live is followed by a hypercare phase in the first few weeks: we monitor the shop especially closely and fix bugs fast. After that, the shop moves into the regular maintenance contract, like most of our projects.
Still on Shopware 5?
Official support for Shopware 5 has ended. We plan the move to Shopware 6 with you and transfer data, settings and redirects.
Founded by shop owners
Before founding solution25, we ran our own online shop, so we know what an overloaded server costs you on a big promotion day such as Black Friday. Since 2017, we’ve been building Shopware projects and supporting them in operation, from the first managed server to load-balanced clusters.
- Reliable estimatesEvery proposal includes an effort estimate per work package, dedicated contacts and a timeline with milestones.
- One team, no middlemenProject management, development, design and quality assurance are all in-house at solution25, in Bremen and Prishtina.
- Support after launchMost projects move into a maintenance contract after go-live, with updates, monitoring and a fixed number of hours.
Support FAQ
Do you provide support for shops built by other agencies?
Yes. We first review the version, plugins, custom code and integrations, then take over maintenance and ongoing development. We support merchants across the UK this way.
Where will my shop be hosted?
On request, on managed servers in Germany (EU), in line with UK GDPR. Learn what matters when choosing hosting in our article on Shopware hosting.
How much does Shopware support cost?
It depends on the scope, response times and hours allowance. Get in touch and we’ll send you a proposal for your shop.
Your Shop Audit in Two Working Days
The audit is free and shows you where your shop is losing revenue. Then you decide what we tackle.
Phone +49 421 438 1919-0
solution25 GmbH, Marcusallee 16, 28359 Bremen