Shopware Support and Maintenance
Updates, monitoring, and ongoing development for Shopware 6 stores, even if another agency built your store.
Or call us directly: +1 929-264-7602
The Maintenance Contract
A store isn’t finished at launch. Shopware updates, security vulnerabilities in plugins, and new requirements keep coming.
Updates
Security and version updates for Shopware and plugins, tested on a staging environment first.
Monitoring
Uptime and error monitoring, so issues are caught before your customers report them.
Guaranteed Response Times
Response times are defined in the maintenance contract.
Hour Allowance
A fixed allowance for ongoing development, small changes, and new features.
Hosting in Germany
On request, managed hosting on servers in Germany, including a staging environment. Learn what matters when choosing hosting in our article on Shopware hosting.
From Go-Live to Version Upgrade
After Go-Live
For new projects, go-live is followed by a hypercare phase in the first few weeks: we monitor the store especially closely and fix bugs fast. After that, the store moves into the regular maintenance contract, like most of our projects.
Still on Shopware 5?
Official support for Shopware 5 has ended. We plan the move to Shopware 6 with you and transfer data, settings, and redirects.
Founded by store owners
Before founding solution25, we ran our own online store, so we know what an overloaded server costs you on a big promotion day. Since 2017, we’ve been building Shopware projects and supporting them in operation, from the first managed server to load-balanced clusters.
- Reliable estimatesEvery proposal includes an effort estimate per work package, dedicated contacts, and a timeline with milestones.
- One team, no middlemenProject management, development, design, and quality assurance are all in-house at solution25, in Bremen and Prishtina.
- Support after launchMost projects move into a maintenance contract after go-live, with updates, monitoring, and a fixed number of hours.
Support FAQ
Do you provide support for stores built by other agencies?
Yes. We first review the version, plugins, custom code, and integrations, then take over maintenance and ongoing development.
Where will my store be hosted?
On request, on managed servers in Germany. Learn what matters when choosing hosting in our article on Shopware hosting.
How much does Shopware support cost?
It depends on the scope, response times, and hour allowance. Get in touch and we’ll send you a proposal for your store.
Your Store Audit in Two Business Days
The audit is free and shows you where your store is losing revenue. Then you decide what we tackle.
Phone +1 929-264-7602
solution25 GmbH, Marcusallee 16, 28359 Bremen