ActiveCampaign Integration Guide for Shopware 6

Introduction

This guide walks you through integrating ActiveCampaign with your Shopware 6 store. It’s aimed at Shopware store owners, marketers, or developers who want to automate email marketing and sales follow-ups. You’ll learn how to connect Shopware with ActiveCampaign so that customer data (subscribers, orders, cart events) flows into ActiveCampaign automatically. We’ll cover each step with tips and examples to make the process smooth and clear.

What is ActiveCampaign?

ActiveCampaign is a full-featured marketing automation platform. It combines email marketing, CRM, and automation tools so you can send targeted, personalized campaigns based on customer behavior. For example, the ActiveCampaign integration can automatically email customers with abandoned carts and send product recommendations based on purchase history. In short, ActiveCampaign helps turn one-time visitors into repeat customers by delivering the right message at the right time.

Requirements

• Shopware Version: Shopware 6 (v6.4 or later) is required. Ensure your chosen plugin lists compatibility (for example, one plugin notes it supports Cloud 6.4.0.0 – 6.6.x).
• Hosting/PHP: Your server should meet Shopware 6’s requirements. In practice this means PHP 8.2 or 8.3 with at least 512 MB memory and a modern database (e.g. MySQL 8.0+/MariaDB 10+).
• ActiveCampaign Account & API: You need an ActiveCampaign account. In ActiveCampaign, go to Settings → Developer to find your API URL and Key. You will copy these values into the Shopware plugin configuration. (Keep track of which user’s API key you use; if that user is deleted later, the connection will break.)
• Shopware Admin Access: You must have administrator access in Shopware 6 to install and configure the plugin.

Once those are ready, you can install the integration plugin.

Installing the Plugin

To install the ActiveCampaign plugin, use Shopware’s Extension Store in the admin:

• Open Extensions → Store and search for “ActiveCampaign”.
• Add the plugin, then go to Extensions → My Extensions.
• Click Install next to the plugin and toggle Activate to enable it.
• (If you use a self-hosted Shopware, you can also upload a downloaded plugin ZIP under My Extensions → Upload extension.)

Configuring the Plugin

• Enter API URL and Key: Paste the ActiveCampaign API URL and Key you obtained earlier.
• Import or Select Lists: Import your ActiveCampaign mailing lists and choose which list to use for Shopware newsletter sign-ups and contacts.
• Enable Tracking: Turn on Site Tracking in both the plugin and your ActiveCampaign account, and whitelist your shop’s domain.

Once saved, the plugin will verify the connection. The status should show both the API configuration and tracking as “Set correctly”.

Testing

1. Create a test contact or event (e.g. subscribe a test email or place a dummy order).
2. Wait a few minutes for Shopware to sync the data.
3. Check ActiveCampaign → Contacts (or the chosen list) for the new contact. Abandoned-cart tests may appear with an “Abandoned Cart” event.

Troubleshooting

• No data appears: Verify the API URL/key and ensure the Shopware APP_URL matches your actual domain.
• Check logs: In Shopware admin go to Settings → System → Event Logs; look for ActiveCampaign errors. Enable developer mode for detailed server logs.
• Tracking not working: Confirm Site Tracking is enabled in ActiveCampaign and that automations (e.g. abandoned-cart) are correctly configured.
• Plugin errors: Reinstall or update the plugin if activation fails; ensure it’s compatible with your Shopware version.
• Authentication issues: Reset the API key in ActiveCampaign and update it in the plugin if necessary.

Go Live

• Repeat the installation and configuration on your live Shopware environment.
• Ensure the live domain is whitelisted in ActiveCampaign tracking.
• Run one more live test (newsletter sign-up or small purchase) and confirm it appears in ActiveCampaign.
• Monitor Event Logs during the first days to catch issues quickly.

Best Practices & Security

• GDPR & Privacy: Only sync contacts who have opted in, and update your privacy policy accordingly.
• Segmentation: Tag customers by behavior (frequent buyers, cart abandoners) and use personalized automations.
• API Key Security: Treat the API key like a password and reset it if exposed.
• Keep Updated: Regularly update Shopware and the plugin and test after each update.

FAQ

Which Shopware versions are supported?
ActiveCampaign plugins require Shopware 6.4 or newer. Ensure your server’s PHP version meets Shopware’s requirements.

Where do I find my ActiveCampaign API URL and Key?
Log into ActiveCampaign and go to Settings → Developer. Copy the API URL and Key and paste them into the plugin configuration.

How do I import existing subscribers?
After configuration, the plugin automatically syncs existing newsletter subscribers. The initial import may take 10–15 minutes.

Why isn’t data appearing in ActiveCampaign?
First, check the API credentials and ensure APP_URL is correct. Then review Shopware logs for errors and confirm you’re viewing the correct list in ActiveCampaign.

Can I test without affecting real customers?
Yes. Use a test list in ActiveCampaign and mark test contacts with a tag like “test”.

How secure is this integration?
Data is sent over HTTPS directly into your ActiveCampaign account. The plugin stores data only temporarily before syncing. Always use strong passwords and two-factor authentication for your ActiveCampaign account.