At Solution25, we believe that a well-structured and strategically aligned process is the cornerstone of delivering exceptional digital commerce solutions. In today’s fast-paced and ever-evolving digital landscape, businesses require more than just a technical implementation—they need a partner who understands their challenges, anticipates their needs, and delivers tailored solutions that scale with their growth.
As a full-service digital agency with deep specialization in Shopware, we have developed a robust and transparent process that blends technical precision, creative vision, and business strategy.
Our approach is guided by the principles of collaboration, agility, and accountability. From the initial consultation to long-term post-launch support, every step we take is designed to ensure that the client’s unique objectives are not only understood but effectively realized. We strive to build long-term relationships grounded in trust, communication, and measurable success. By working closely with stakeholders, we ensure full alignment between our development roadmap and the client’s business model, allowing us to deliver results that matter.
With extensive experience in delivering customized e-commerce solutions using Shopware and other industry-leading platforms, we have refined our methodology to be both agile and results-driven. Our team is composed of certified developers, experienced UI/UX designers, business analysts, and DevOps engineers—all working in sync to transform complex requirements into intuitive, high-performing solutions. Whether working with early-stage startups aiming to enter the digital marketplace or established enterprises looking to modernize and expand their infrastructure, we are equipped to deliver scalable, secure, and user-friendly platforms that elevate the entire customer experience.
Moreover, our process is not a one-size-fits-all template—it is a flexible, evolving framework that adapts to each client’s vision, operational structure, and market dynamics. By applying industry best practices and emerging technological trends, we are able to maintain a high standard of quality while remaining responsive to innovation and change.
In the following sections, we will provide a detailed overview of each phase of our project lifecycle—from discovery and planning to design, development, testing, deployment, and ongoing support. This breakdown will demonstrate how our structured process enables Solution25 to consistently deliver high-quality, business-aligned digital commerce solutions across industries and markets.
The first and arguably most critical phase in our process is the Discovery & Planning stage. This is where we establish the foundation upon which the entire project is built. At Solution25, we approach this phase with diligence and strategic foresight, ensuring that every subsequent step is informed by a thorough understanding of the client’s business environment, operational needs, and long-term objectives.
A successful digital commerce solution is not merely about technology—it is about aligning digital capabilities with real-world business goals. Therefore, our discovery efforts focus on capturing both the technical specifications and the strategic context of the project. This enables us to design a solution that is not only feasible from an engineering standpoint but also viable in a competitive, real-world marketplace.
Our process begins with a comprehensive consultation session that includes all relevant stakeholders—from business executives to marketing leads and technical staff. These sessions are structured to extract insights into several critical areas:
Whether the goal is to rebuild an existing e-commerce store, implement a custom Shopware plugin, streamline third-party integrations, or launch a new digital storefront, we make it a priority to ensure that all expectations are clearly defined and mutually understood from the outset. These consultations also help establish channels of communication and decision-making protocols for the project.
The next step involves an in-depth requirements analysis that captures both functional and non-functional needs. This is performed through stakeholder interviews, workshops, and audits of existing platforms, where applicable. Our team creates detailed documentation that covers:
This meticulous approach ensures that nothing is overlooked during the later development stages, minimizing the risk of scope creep or misalignment.
Armed with a complete picture of the client’s goals and requirements, our technical experts perform a feasibility study. We assess the project’s scope, proposed functionalities, and scalability in relation to Shopware’s capabilities. If necessary, we also analyze alternative tools or custom solutions that may enhance the platform.
This technical audit includes:
Our findings are documented and reviewed with the client, ensuring a shared understanding of technical feasibility and recommended architectural directions.
Once we have all the necessary inputs, we move into the formal project planning stage. Here, we convert business and technical requirements into a structured development plan, which includes:
We also begin setting up tools for project management, source control, and communication to support ongoing collaboration and visibility throughout the process.
This phase culminates in the creation of a comprehensive project specification document. This document serves as the contractual and technical blueprint for the engagement, guiding both our team and the client through every step of execution.
With a solid foundation laid during the Discovery & Planning phase, the project advances into the Design & Prototyping stage. This is where the conceptual framework is transformed into a visual and interactive representation of the final product. At Solution25, we recognize that exceptional design is not merely aesthetic—it is functional, strategic, and rooted in real user needs.
Our design process is driven by user-centered thinking, emphasizing usability, clarity, and emotional engagement. Every visual decision is made with the end user in mind, ensuring that the interface not only looks professional but also facilitates intuitive navigation and optimized user journeys.
The first step in this phase is to define a robust UI/UX strategy. Our multidisciplinary design team collaborates closely with business analysts and developers to ensure that the design is technically feasible while remaining aligned with business goals. We conduct a thorough analysis of the target audience’s behavior, preferences, and pain points, translating those insights into a clear, data-informed strategy.
Before any visuals are produced, we begin with low-fidelity wireframes that establish the structure of key pages without distraction from branding. These wireframes allow stakeholders to evaluate layout, content placement, and navigation logic early.
Once wireframes are approved, we create high-fidelity mockups using Figma, Adobe XD, or Sketch. These mockups reflect the final visual identity. We then transform them into interactive prototypes that simulate real-world usage.
Prototypes can also be tested with internal users or clients to validate experience and usability before development begins.
Design is a collaborative process. At Solution25, we prioritize transparency and iterative refinement. Clients are engaged through structured design reviews using collaborative platforms, versioning, and comment threads.
We use design systems and shared component libraries to ensure consistency throughout the project.
Once the design is finalized, we prepare everything for the frontend development team. Deliverables include:
These assets ensure accuracy and consistency during development.
The Development phase marks the transition from vision to reality. This is where our designs become fully functional Shopware platforms, built with clean, scalable code by our frontend and backend teams working in parallel.
We use Scrum-based agile workflows to organize the project into short sprints. This enables incremental delivery, frequent client input, and adaptability throughout the build phase.
We manage sprints using tools like Jira or Trello, track velocity, and optimize workflows through ongoing review.
Using Shopware’s templating system and modern frameworks like Vue.js or React, our frontend team builds responsive, fast, and accessible user interfaces.
The backend team builds the business logic, data handling, and integrations that power the store. We follow Shopware best practices and SOLID coding principles for clean, maintainable code.
We manage code through Git and use Gitflow for structured collaboration. CI/CD pipelines are set up to automate quality checks and deployments.
All features are tested in a staging environment before release. This replicates the live system to ensure production readiness.
This stage concludes only when all features are verified and ready for formal QA and client review.
At Solution25, we view quality assurance not as a single step, but as a continuous, integrated discipline throughout the development lifecycle. The Testing & QA phase is where we rigorously validate the stability, performance, usability, and security of the developed solution—ensuring that it performs as intended under real-world conditions and meets the highest standards of digital excellence.
Quality is not a luxury—it is a core requirement for businesses operating in today’s competitive and fast-paced e-commerce environment. As such, we apply a comprehensive, multi-layered testing approach that balances automated precision with manual insight, leveraging a combination of tools, frameworks, and methodologies tailored to each project’s complexity.
Our QA process is built on a hybrid strategy, combining both automated and manual testing techniques to ensure complete coverage of functional, visual, and behavioral aspects of the application.
We conduct cross-platform testing to ensure consistent behavior and appearance across major environments:
We measure and improve performance using tools like Google Lighthouse, GTmetrix, and Shopware Profiler. Key optimizations include:
Security validation is integrated into QA to protect user data and store integrity. We check for:
We invite clients to review the system in staging through a structured UAT process. This includes:
Testing is marked complete when:
Once the solution passes all quality checks and receives final client approval, we move into the Deployment & Launch phase. This stage is carefully managed to ensure a seamless transition from development to a live production environment.
We assist in selecting the best hosting approach and configure the infrastructure for stability and performance:
DevOps specialists manage the release using CI/CD pipelines or manual methods depending on scale. This includes:
After go-live, our team actively monitors the platform:
For complex launches, we recommend a soft launch with limited access to test production performance in a controlled way before full public rollout.
Once everything is verified, the official launch is made public, and we move into the final stage—support and optimization.
The deployment of a Shopware solution is not the end of the project—it is the beginning of continuous improvement. At Solution25, our commitment extends beyond launch day. We provide structured post-launch support and optimization services to ensure our clients maintain a competitive edge, achieve business growth, and continue to offer excellent customer experiences.
After deployment, our team remains actively involved to address any emerging issues or bugs, ensuring system stability and uninterrupted service. We offer various levels of support agreements based on client needs, ranging from reactive troubleshooting to proactive system monitoring.
Our technical support covers:
We use ticketing systems and client portals to maintain transparency and track progress on reported issues.
User behavior and traffic volumes change over time, especially after launch. That’s why we continuously monitor application performance through tools such as:
Based on analytical data, we perform ongoing optimizations, including:
This process ensures that the platform remains fast, reliable, and responsive under all operating conditions.
In a dynamic digital commerce environment, businesses often need to introduce new functionalities or adapt to market trends. We support continuous development in an agile manner, working in short cycles to introduce new features without disrupting ongoing operations. Examples include:
We encourage clients to see their Shopware solution as an evolving platform, capable of supporting new strategic initiatives.
To maximize the client’s autonomy and internal capabilities, we offer tailored training sessions for administrative users, marketers, and IT staff. Training topics may include:
In addition, we provide documentation and video guides where appropriate, reducing onboarding time for new team members.
Finally, our aim is not just to be a vendor but a strategic partner. We participate in long-term planning, helping clients align their e-commerce strategy with evolving technologies, customer expectations, and industry standards. Whether it involves preparing for future migrations, integrating with headless commerce tools, or exploring AI-driven personalization, our team is ready to advise and implement.
We also support marketing and conversion strategies in collaboration with our design and SEO specialists, ensuring clients extract full business value from their digital investments.
