The success of your e-commerce project depends on many elements: a well-chosen platform, smart technical solutions, eye-catching design, and effective marketing. These are the pieces most businesses focus on when planning a new website, launching a new store, or re-platforming an existing one. But there’s one crucial element that holds all these pieces together — and that element is project management.
Project management is the often unseen, yet absolutely essential force that ensures your project moves from concept to completion smoothly and successfully. It’s the structure that connects your big-picture business goals with the day-to-day tasks required to achieve them. Good project management ensures that deadlines are met, budgets stay under control, challenges are solved before they become problems, and your vision is transformed into a working solution that delivers real results.
Here’s the challenge: many businesses overlook project management until it’s too late. They focus on choosing the right platform, the right design, or the right technology partner — but don’t stop to ask, Who will actually manage this process? Who will make sure all the moving parts come together in the right way, at the right time?
The consequences of neglecting project management can be significant. Without clear leadership, e-commerce projects are at risk of:
In short, even the best technology can fail without effective project management.
At solution25, we understand this deeply. That’s why we don’t just build e-commerce stores, create custom features, or connect complex integrations — we lead projects. We approach project management with the same care and expertise as we approach technology. Our goal is not only to deliver what you ask for, but to make the journey smooth, transparent, and aligned with your long-term business goals.
When you choose a partner to work on your e-commerce project, you’re choosing more than technical skills or creative ideas. You’re choosing who will guide the project from start to finish. You’re choosing who will keep your goals front and center, manage risks, coordinate teams, and ensure the final result meets your expectations — and your customers’.
In this guide, we’ll help you understand:
Whether you’re launching your first online store or leading a major digital transformation, this guide is for you. You don’t need to be a technical expert to benefit. We’ll explain everything in plain language so you can make informed, strategic decisions about how your project is managed — and by whom.
At solution25, we believe that great project management is built on communication, transparency, technical knowledge, and a shared commitment to your success. It’s not just about managing tasks; it’s about building a relationship where you feel supported, informed, and confident at every step.
So as you read on, we encourage you to think about your own project.
If the answer is no — or if you’re unsure — this guide will help you understand what to look for, what to expect, and how the right project management can make all the difference.
By the end, you’ll have a clearer sense of why project management is one of the most important choices you’ll make — and how solution25 can help ensure that choice leads to success.
Let’s begin with the basics: what is project management in the context of e-commerce?
At its core, project management is the process of planning, coordinating, and overseeing all the tasks required to successfully complete your e-commerce project. It’s the structure that brings your business vision to life — making sure that everything from design and development to integrations, testing, and launch happens in a smooth, organized, and goal-focused way.
When you undertake an e-commerce project, whether it’s launching a new store, migrating to a new platform, or adding major new features, there are many moving parts. These might include:
Each of these elements needs to be carefully coordinated. The goal is to ensure that all the pieces fit together, work as intended, and serve your business objectives. That’s where project management comes in.
A project manager is responsible for guiding your project from start to finish. They are the central point of contact, the coordinator who ensures that all teams and stakeholders are aligned and working efficiently toward a common goal.
Some of the key responsibilities of a project manager in e-commerce include:
It can be tempting to view project management as something optional — perhaps something only large companies or complex projects need. In reality, strong project management is critical for e-commerce success, no matter the size of your business or the scale of your project.
Here’s why:
Project management in e-commerce typically spans the full lifecycle of a project, including:
Who manages your e-commerce project depends on the type of partner you choose:
Choosing a partner that offers excellent project management helps protect your investment. It gives you clarity on progress, confidence that challenges will be handled effectively, and assurance that your project is moving toward the right outcomes.
Without strong project management, even the best technology or design work can fall short. Deadlines may slip. Budgets may be exceeded. The final solution may not fully meet your business needs.
When project management is done right, it adds value at every stage — helping to turn your ideas into reality in a structured, efficient, and goal-focused way.
Depending on who you choose to partner with, your project may be managed in different ways.
So, what makes a good project manager — one who will truly support your e-commerce success?
The risks of poor project management are significant — and often costly.
The type of partner you choose will shape the kind of project management you receive.
Agencies: Agency project management tends to focus on delivering the creative or marketing piece you hired them for. They’re often great at keeping design or content tasks on track, but may not handle technical complexities, integrations, or long-term considerations as thoroughly.
Solution providers: Solution providers manage projects with a focus on technology, integration, and business alignment. Their project managers coordinate all the technical and operational elements of your project, ensuring that everything works together and supports your strategy — not just for launch, but for the long haul.
The difference is important because e-commerce projects rarely end when the site goes live. They need continuous care, improvements, and strategic guidance.
When you choose a partner who offers experienced, strategic project management, you gain:
Choosing the right partner to manage your e-commerce project is a decision that will affect not just the outcome of your project, but also the long-term health of your business. Good project management ensures that your time, money, and effort deliver the results you need. Poor project management, on the other hand, can lead to delays, extra costs, and solutions that fall short of your goals.
So how do you evaluate whether a partner offers the kind of project management you can trust? Here are key questions to ask — and what to look for in the answers.
How do you communicate during projects?
Strong communication is the foundation of good project management. Ask potential partners to explain how they will keep you informed. Do they provide regular updates? Are meetings scheduled at clear milestones? Will you have a single point of contact?
Look for partners who describe a proactive communication style — one where they keep you informed at every stage, not just when there’s a problem. Vague answers about “keeping in touch as needed” can be a red flag.
What tools do you use to track progress and share updates?
Professional project managers rely on tools to help track timelines, tasks, responsibilities, and changes. These might include project management platforms like Jira, Asana, Trello, or custom dashboards.
Ask your partner to show you how they use these tools. Can you see progress in real time? Will you have access to view timelines, task lists, and status updates? A clear system for tracking progress helps keep everyone accountable and reduces confusion.
How do you handle unexpected issues or changes?
No project goes exactly as planned. What sets great project managers apart is how they handle the unexpected.
Ask your partner to describe a situation where something didn’t go as planned and how they addressed it. Good project managers will share examples of spotting risks early, communicating clearly about challenges, and working collaboratively to find solutions. Avoid partners who dismiss this question or claim they never face issues — that usually means they aren’t prepared when problems arise.
Can you provide examples of successful e-commerce projects you’ve managed?
Experience matters. Ask for case studies or examples of projects similar in size or complexity to yours. A strong partner will be happy to share how they handled challenges, met goals, and delivered value to clients.
Pay attention to whether their examples focus only on technical deliverables, or whether they also describe how they kept the project organized, on time, and aligned with business objectives.
When evaluating a partner’s answers, look for:
And be alert for red flags such as:
Choosing a partner with the right project management approach gives you confidence that your investment is in safe hands.
Many businesses assume that project management ends once their e-commerce site goes live. After all, the project is finished, right? The truth is, launch day is just the beginning of your digital commerce journey.
Here’s why continuous project management is so important after launch.
No matter how carefully a project is planned and tested, real-world use can reveal issues that weren’t visible during development. Customers may interact with your site in unexpected ways, new browsers or devices may cause display issues, or small technical glitches might emerge under live conditions.
A project manager ensures that these post-launch issues are logged, prioritized, and addressed efficiently — protecting your customer experience and your brand reputation.
Once your store is live, it’s exposed to real traffic, real load conditions, and real user behavior. Project management after launch helps monitor performance, analyze data, and identify opportunities to improve.
This could include speeding up page loads, refining checkout flows, or improving mobile usability. Continuous management ensures that your store doesn’t just stay functional — it keeps getting better.
Your e-commerce site is not a static asset. As your business grows, you’ll want to add new features — such as loyalty programs, advanced search, new payment methods, or regional storefronts. You may need to integrate with new tools like marketing automation, analytics platforms, or logistics partners.
Ongoing project management ensures that these additions are planned, prioritized, and implemented in a way that fits your business strategy — without disrupting the experience your customers rely on.
Security is an ongoing responsibility. Threats change, regulations evolve, and best practices shift over time. Good project management includes monitoring for security updates, applying patches promptly, and ensuring that your store stays compliant with relevant laws and standards (such as GDPR or PCI DSS).
Without this attention, your store could become vulnerable to data breaches or legal risks.
The best e-commerce stores are those that are always improving. Markets change. Competitors innovate. Customer expectations rise.
With continuous project management, your store doesn’t stand still. Instead, it adapts. Your partner helps you identify areas for improvement, test new ideas, and implement changes that keep you competitive.
Choosing who will manage your project is one of the most important business decisions you will make on your e-commerce journey. It goes beyond selecting a company to handle technical tasks or creative design. It’s about finding a partner who understands how to align technology, strategy, and execution — a partner who can ensure that the time, energy, and budget you invest today will translate into long-term success for your business.
The reality is this: even the best ideas, most innovative platforms, or most beautiful designs can fail if the project behind them isn’t managed effectively. Without clear leadership, detailed planning, strong communication, and thoughtful decision making, projects often drift off course. Deadlines slip. Costs rise. The solution delivered may look good on the surface but fail to serve your deeper business goals.
That’s why project management isn’t just a technical detail — it’s the foundation for everything that follows. And that’s why choosing the right partner for project management is just as important as choosing the right e-commerce platform or design.
At solution25, we take this responsibility seriously. Our approach to project management is built on the belief that no two businesses are exactly alike. That’s why we don’t offer cookie-cutter solutions or one-size-fits-all project plans. Instead, we start by listening. We take the time to understand your goals, challenges, processes, and vision for the future. From that foundation, we build a plan — and a partnership — designed to support your success.
What sets solution25 apart is our ability to blend technical expertise with thoughtful, strategic project management. We don’t simply build e-commerce stores. We manage every aspect of the project with care, from initial discovery through to launch and beyond. Our goal is not just to complete a project — but to create a solution that helps your business thrive, now and into the future.
Here’s what you can expect when you put your project in the hands of solution25:
We believe that good project management starts with communication. You should never feel left in the dark about what’s happening, what’s coming next, or how decisions are being made. Our project managers provide regular updates, clear timelines, and honest assessments. When challenges arise — as they always do in complex projects — we communicate early, discuss solutions, and keep things moving forward.
Every business has its own priorities, internal processes, and ways of working. We don’t force you into a rigid project structure. Instead, we build a plan that fits your team, your culture, and your goals. Whether you need extra flexibility, detailed documentation, or close collaboration across multiple departments, we shape our approach to match your needs.
Too many partners focus on the finish line: getting your store launched, delivering a campaign, or completing the initial build. At solution25, we see launch as the beginning, not the end. Our project managers keep an eye on the future — helping you plan for growth, scalability, and continuous improvement. We make sure that the decisions we make together today set you up for success tomorrow.
Strong project management means more than just staying on schedule. It means understanding the technical complexities of your e-commerce ecosystem — from integrations and customizations to security and performance. Our team combines project leadership with deep technical expertise, so we can spot potential risks early, find smart solutions, and ensure every piece of your technology works as it should.
Ultimately, choosing who manages your project is about trust. You’re putting your business goals, your budget, and your timeline in someone else’s hands. At solution25, we honor that trust by working with integrity, transparency, and a shared commitment to your success. We see ourselves as an extension of your team — a partner who cares as much about the outcome as you do.
We know that for many businesses, re-platforming, launching a new store, or upgrading an e-commerce system can feel overwhelming. There are so many moving parts, decisions to make, and risks to manage. But when you choose the right partner, what once felt daunting becomes a clear, structured, and positive process.
Our clients often tell us that working with solution25 brings them peace of mind. They appreciate knowing that there is a dedicated team managing the details, solving problems, and keeping the project aligned with their goals. They appreciate having a partner who not only delivers results, but explains the “why” behind decisions and helps them see the bigger picture.
If you’re at the point where you’re deciding who will manage your next e-commerce project, ask yourself:
If the answer is yes, solution25 is ready to help. Let’s work together to build a smarter, faster, future-ready e-commerce business — one where every part of your technology supports your growth, and where your project is managed with the care, expertise, and focus it deserves.
