28 Februar 2023

Customer Support


General responsibilites:

As a Digital Content Creator, you will be designing, developing, tailoring, and distributing top-quality content throughout a range of social media platforms, including but not limited to Facebook, Instagram, Twitter, Youtube, Linkedin, and others. In practice, the Digital Content Creator will make sure to enhance Solution 25’s presence in the digital/ social media forum. This role requires the ability to produce both written and visual content and disseminate them accordingly via up-to-date marketing strategies. Hence, the candidate should provide proof of excelling at her/his writing skills, including blogs, media posts, communication plans, marketing analysis, and having a creative eye for photography, infographics, and design among others. To best succeed at the Digital Content Creator role, the candidate should be familiar with digital publishing and generating traffic and leads for businesses throughout sectors, but most importantly in the information communications technology sector.

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their issues are resolved

Job requirements

Experience as a Customer Support Specialist or similar CS role

Experience using help desk software and remote support tools

Excellent communication and problem-solving skills

Excellent writing skills (Albanian)

Multi-tasking abilities

Patience when handling tough cases

Got your attention?

Great, now let us know who you are by sending us your CV and a short application letter. Please note that the position will be filled as soon as we’ve found the right candidate.

Want to know more?

If you would like to learn more about the position, don’t hesitate to contact our HR by email or phone.

Lendita Berlajolli

Human resources

+383 48 738 211


    • Personal information

      CV or resume *

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    • Our contact information

      rruga Hekurudhat nr.27, Prishtinë, Kosovë

      +383 48 738 211